The gamer away from Portugal try experiencing difficulties withdrawing his winnings. The gamer from Germany have placed money to your his red diamond uk membership out of their dad’s cards by the a mistake. After contacting the fresh gambling establishment, the new player’s membership is re also-exposed to the readily available money in order to withdraw. The gamer away from Austria are sense difficulties withdrawing his profits. The gamer away from Poland transferred finance on the their account playing with a great bank card you to is part of anyone else in past times, along with his profits were confiscated, plus the account blocked.

Red diamond uk | Player’s detachment is defer because of account review.

The player from Greece had requested a detachment to the 21/9, however it remained at the running phase for the gambling establishment asking to own determination. The gamer had expressed concerns across the reduce, listing it was 1st withdrawal and then he was not informed in the possible running minutes. The issue are resolved if the athlete verified acknowledgment of his earnings. The player of Greece got questioned three withdrawals twelve weeks ago, nevertheless they wasn’t canned yet. The fresh Complaints Group intervened and you will conveyed to your gambling enterprise, and therefore verified your distributions have been ultimately canned.

Player’s experiencing more confirmation.

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The new Complaints Team got attempted to assist from the requesting more details and you can stretching the brand new reaction day. But not, on account of insufficient interaction from the user, the investigation couldn’t go ahead, as well as the criticism are closed at the time. The player you are going to reopen the newest criticism in the future when the desired.

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• So far as we have been alert, no relevant local casino blacklists mention JustCasino.
• The newest local casino affirmed one to Colombian pesos (COP) couldn’t end up being allowed, nevertheless athlete you’ll continue withdrawing within the cryptocurrency.
• Even with our very own attempts to talk to the player, the guy failed to behave, leaving us unable to browse the after that.
• Following the Problems Group had intervened and you will called the fresh gambling establishment, the new local casino reconsidered its choice and you may reopened the fresh player’s account which have a complete harmony.

Player grievances in the Asino Gambling establishment

The fresh ailment are after that marked since the ‘resolved’ because of the Problems Team. The ball player of Finland knowledgeable a put off from the handling out of his 470 euros withdrawal produced to the April step 1, 2025. Despite numerous concerns thru cam and you can current email address, he received vague solutions from the obstruction without any advances to the his detachment. The ball player of Mecklenburg-West Pomerania has expected a detachment prior to submission which ailment. The player after verified your detachment is processed successfully, therefore we designated that it complaint since the solved. The gamer from Germany had took part in a couple of competitions in the Nomini Casino in-may 2024, winning a maximum of 3250 euros, but the winnings just weren’t gone to live in his membership.

If you want to chat with the customer service group, you could current email address her or him. Our very own Caxino online casino writers like the live talk solution. We checked out this specific service once or twice and found one to reaction times was quick.

Player’s payouts was shorter.

Which lack of effect are a common habit on the gambling enterprise, negatively affecting the complete get. We demanded the player to avoid so it gambling enterprise simply because of its consistent unresponsiveness to help you issues. The player from the United kingdom got waiting for the girl detachment request a few months, which stayed outstanding. The brand new Complaints Group was not able to resolve the problem owed on the casino’s No Reaction Rules, which in fact had lead to several issues getting closed rather than impulse. Because of this, the brand new complaint try designated because the unsolved, and the casino’s total score is actually affected. The player are informed to stop WinnerCasino, as it manage rather than an official licenses.